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Returns

Here at KICKS we want you to be 100% happy with your purchase, meaning we will do everything we possibly can to make sure you are. If you would like to return a product to us, please email us directly at customerservice@kicks.com.au

Q: I have received my item but I no longer require it? 
If you are unhappy with your purchase, you can return it to us. Please contact us at customerservice@kicks.com.au to arrange the return. If you are returning goods because you have changed your mind, you must return the goods to us within 14 days and be able to demonstrate that the goods have been sent within that timeframe.
Please note that DVDs and Blu-rays that have been opened or have had their shrink-wrap removed are not eligible for return. 

Q: I have received an item that I didn’t order? 
You can return the item to us within 14 days of the item being dispatched to you for a full refund. Please email us customerservice@kicks.com.au. KICKS.com.au will pay for the cost of the return of the products. All you need to do is contact us within 14 days of the item being despatched to you and we will provide you with the relevant returns information.

Q: I've received my item, but it's damaged/faulty. What do I do?  
If your item has reached you in a damaged condition or is faulty in any way, then we will endeavour to put this right as soon as possible. We can either send out a replacement item to you or refund your account. If we ask that the item be returned to us, then KICKS.com.au will pay for the cost of the return. In the highly unlikely event that your order is received damaged or faulty, all you need to do is contact us within 14 days of the item being despatched to you and we will provide you with the relevant returns information

Q: How do I return an item? 
To arrange a return, please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address - specific to that item - along with your unique Returns Authorisation (RA) number

Q: When will I receive my refund? 
We will refund you the price you paid for the products including delivery costs, by the method you use for payment. We will not refund delivery costs when you have changed your mind.  We will make any refunds due to you as soon as possible. If you are receiving a refund because you changed your mind, then your refund will be made within 14 days from the day on which we receive the product back from you.