The Secret Life of Pets [DVD]

$11.82

Studio: UniversalCertification: GDuration: 87minsFormat: DVDCategory: Animated Feature

Quantity

In Stock - Usually despatched within 24 hoursReleased: 7/12/2016

Standard Shipping ($1.97) - 2 to 6 business days
Tracked Shipping ($6.25) - 2 - 6 business days
Priority Shipping ($8.25) – 1 to 4 business days

Description
Delivery
Returns

Description

"For one bustling Manhattan apartment building, the real day starts after the folks on two legs leave for work and school. That's when the pets of every stripe, fur and feather begin their own nine-to-five routine: hanging out with each other, trading humiliating stories about their owners, or auditioning adorable looks to get better snacks. The building's top dog, Max (voiced by Louis C.K.), a quick-witted terrier rescue who's convinced he sits at the center of his owner's universe, finds his pampered life rocked when she brings home Duke (Eric Stonestreet), a sloppy, massive mess of a mongrel with zero interpersonal skills. When this reluctant canine duo finds themselves out on the mean streets of New York, they have to set aside their differences and unite against a fluffy-yet-cunning bunny named Snowball (Kevin Hart), who's building an army of Ex-Pets abandoned by their owners and out to turn the tables on humanity...all before dinnertime."

Director	Chris Renaud, Yarrow Cheney
Music	Alexandre Desplat
Format Type	DVD
Catalogue No	DE7952
Certificate	G
Release Date	07/12/2016
Studio Description	Universal
Region	Region 4
Running Time (mins)	87
Discs	1 disc(s)
Produced (year)	2016
Colour	Colour
Extras	Language(s): French, English, Arabic, Danish, Dutch, Finnish, German, Hindi, Italian, Japanese, Norwegian, Swedish, Spanish (Castilian), English, Polish, Czech, Hungarian, Russian, Spanish (Latin Am), Chinese (Man\|Interactive Menu\|Screen ratio 1:2.35\|Dolby Digital 5.0

Delivery

Australia Post have provided the below updates on the current network delivery status:

• Productivity across Australia Post network is down 25%, due to COVID-19 measures and cleanliness programs (social distancing, single person loose trailer unloads, temperature checks on staff etc).

• Increase in returns due to workplace delivery address not being updated to home.

• Domestic air freight capacity has been severely restricted and the same trend across all domestic routes

Actions that Australia Post have put in place to work through this high volume period:

• AusPost Contact Centre calls are up 28% (with 20,000 cases open) - please be patient.

• Average of 3,500 known 'closed-addresses' incorrectly listed as the receiving address, are being corrected per day.

We seek your understanding and tolerance of freight delays with the Australia Post service as we all work together through these unique challenges faced by the eCommerce boom that have resulted from the unprecedented market conditions brought on by Covid-19 responses.

Our customer support team are experiencing high volumes of freight enquiries and are working overtime to provide timely responses, however we are experiencing lengthy delays in responses from Australia Post. We ask that you consider an increased tolerance in freight enquiry lodgements with our team during this period.

At Kicks.com.au, we endeavour to ship all items ordered before 12:00 AEDT (Monday to Friday) within 24 hours. You can check the status of your order in your account here.

Standard Shipping ($1.97) - 2 to 6 business days

Tracked Shipping ($6.25) - 2 to 6 business days

Priority Shipping ($8.25) - 1 to 4 business days

For detailed delivery timelines, please visit Australia Post.

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You'll be sent a confirmation email the moment your order is shipped, letting you know that it's on its way to you.

Q: Once my order has been shipped when will I receive it?

We use Australia Post to deliver all orders, so standard Australia Post delivery times will apply. We ship our products from Melbourne metro. Most deliveries take approximately 2-3 business days in metro areas within Melbourne. Interstate and regional orders may take longer depending on your location.

Please check the Australia Post postage calculator for a more accurate estimate based on your post code, available at Australia Post.

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Please check the Australia post delivery calculator, to see when your item was scheduled to arrive. This works for both tracked and untracked parcel types - should your order not arrive within this stated period, please contact us so that we can investigate with Australia Post.

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We will send you an email to let you know when each item is on its way. If you are still concerned about a missing item, please contact us.

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Most of the products on our site do not require you to be at home to take delivery as they will fit through your letterbox. In the event that you have ordered a product which will not fit through your letterbox and you are not available to take delivery, then the postal service will follow their usual procedure. This usually means a card is left to notify you of an attempted delivery and the item will be held at your nearest post office. You will have 10 business days to collect it before the item is returned to the sender. For items attempted for delivery by a courier service they will also leave a card and allow you to arrange for redelivery or collection.

Q: Which countries do you deliver to?

We deliver to Australia only.

Q: Am I able to change the delivery address to something other than my registered address?

You may change the delivery address when placing your order, if ordering as a gift for example. Unfortunately - for security reasons - we're unable to change the delivery address once your order has been placed.

Q: Can I contact you by email?

You can email us at customerservice@kicks.com.au.

Returns

Here at KICKS we want you to be 100% happy with your purchase, meaning we will do everything we possibly can to make sure you are. If you would like to return a product to us, please email us directly at customerservice@kicks.com.au

Q: I have received my item but I no longer require it?

If you are unhappy with your purchase, you can return it to us. Please contact us at customerservice@kicks.com.au to arrange the return. If you are returning goods because you have changed your mind, you must return the goods to us within 14 days and be able to demonstrate that the goods have been sent within that timeframe.

Please note that DVDs and Blu-rays that have been opened or have had their shrink-wrap removed are not eligible for return.

Q: I have received an item that I didn’t order?

You can return the item to us within 14 days of the item being dispatched to you for a full refund. Please email us customerservice@kicks.com.au. KICKS.com.au will pay for the cost of the return of the products. All you need to do is contact us within 14 days of the item being despatched to you and we will provide you with the relevant returns information.

Q: I've received my item, but it's damaged/faulty. What do I do?

If your item has reached you in a damaged condition or is faulty in any way, then we will endeavour to put this right as soon as possible. We can either send out a replacement item to you or refund your account. If we ask that the item be returned to us, then KICKS.com.au will pay for the cost of the return. In the highly unlikely event that your order is received damaged or faulty, all you need to do is contact us within 14 days of the item being despatched to you and we will provide you with the relevant returns information

Q: How do I return an item?

To arrange a return, please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address - specific to that item - along with your unique Returns Authorisation (RA) number

Q: When will I receive my refund?

We will refund you the price you paid for the products including delivery costs, by the method you use for payment. We will not refund delivery costs when you have changed your mind. We will make any refunds due to you as soon as possible. If you are receiving a refund because you changed your mind, then your refund will be made within 14 days from the day on which we receive the product back from you.

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